1. We respect our clients' time and attention immensely. We never inundate anyone with frivolous requests.
2. We set office hours and close our studio for seasonal holidays one week per quarter. Advance notice is always given.
3. Communications are conducted using time-tested systems such as email, telephone, and post. We happily meet clients where they are, but prefer methods which are universal, reliable, and simple.
4. We take calls by appointment only; an effort to reduce interruptions and overhead.
5. We address most correspondence within 48 business hours. Often sooner, sometimes later. We check our mailbox three times per day and strive to be articulate and concise in all communication.